Last updated: 18 September 2026
This policy explains when you can cancel a parking booking made in the Arknx app and how much of your payment is refunded.
1. Refund amount
Your refund depends on how early you cancel, measured against the booking's start time.
| When you cancel | Refund |
|---|---|
| More than 2 hours before the start time | Full refund (100%) |
| Between 30 minutes and 2 hours before the start time | Partial refund (50%) |
| Less than 30 minutes before the start time | No refund |
2. Which bookings can be cancelled
- Only upcoming bookings can be cancelled. You can cancel from the booking's details in the Arknx app.
- Once you have checked in at the parking space, the booking can no longer be cancelled.
- If you neither cancel nor check in, the booking expires and is treated as a cancellation less than 30 minutes before the start time.
3. How refunds are paid
- Refunds go back to the original payment method (UPI, card, net banking or wallet) through our payment partner, Razorpay.
- Your bank may take 3–7 business days to show the refund in your account.
- We absorb any payment gateway charges; they are not deducted from your refund.
4. Extra time
If you stay longer than the time you booked, the extra time is charged at the parking space's hourly rate and must be paid when you exit. Payments for extra time are not refundable.
5. Problems with a booking
If you were charged but did not receive a booking, were charged twice, or could not use a space you booked, email us at info@arknx.in with your booking ID. We will look into it and, where the fault was ours or the parking vendor's, arrange a full refund.
6. Contact us
Arknx Technologies Private Limited
#16, 22nd Main, E Cross, JC Nagar, Kurubarahalli, Bengaluru 560086, Karnataka, India
Email: info@arknx.in